Workflow & Resource Management

Challenges

Workflow & Resource Management

  • Check-in procedures are tedious, waiting and emergency rooms are crowded and patient wait times are long, resulting in patient frustration and incidents of patients leaving without being seen.
  • Hospital staff are stressed due to long hours, high workloads, paperwork, data entry, slow manual procedures and patient overcrowding.
  • Hospitals and clinics need to increase patient throughput and revenue while improving patient care, meeting compliance requirements and ensuring patient and staff safety.

Solutions

  • The issuance of automatic identification and data capture technologies to track patients, staff and supporting materials/documentation can improve patient workflow in many ways:
    • by notifying staff when patient wait times exceed predetermined benchmarks
    • by notifying staff when assessments or labs are complete
    • through better use of automatic nursing assignments
    • and through real-time room availability displays and overall increased visibility to the status and location of patients, physicians, nurses and staff.
  • Key personnel – physicians, nurses and senior staff – can be issued badges such that they can be located throughout the facility and summoned for emergency situations, immediate patient care or urgent decisions.
  • Automated data capture and data entry can be integrated with OR/ER workflow systems to reduce staff workload, minimize paperwork and allow greater focus on patient care.
  • Authorizations, certifications, permissions and similar personnel data can be linked from enterprise HR systems to RFID readers and matched to the badges of personnel so that only authorized individuals can perform certain functions. Similarly, staff safety and compliance policies, such as hand-washing/sanitizing or waste disposal, can be monitored and tracked to individual staff to ensure regulatory requirements are met.

Benefits

  • Higher patient satisfaction, improved ratings, positive PR and greater community respect
  • Improved staff morale and job satisfaction and reduced turnover
  • Automated records and data to demonstrate proof of compliance and support audits and inquiries
  • More time and focus on patient care, less on paperwork, data entry and manual processes
  • Greater safety of patients, staff and visitors