Category: RPA Governance

How do I identify and establish KPIs and measure ROI for the processes I automate

Measuring the performance of your Robotics Process Automation (RPA) deployment is a crucial part of determining its success.   Identifying and developing Key Performance Indicators (KPI’s) is a great mechanism to ensure that your project is on track and continues to deliver a successful outcome. Success can be very context specific.  In other words, success can…
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Why a COE and what roles should be included?

What is a Center of Excellence? A Center of Excellence (COE) is a discipline within an organization established to build out key procedures and expertise around a technology, process or application and to be effective at using them. From Wikipedia: “Within an organization, a center of excellence may refer to a group of people, a…
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How do I motivate employees to bring intelligent automation ideas forward?

When considering what makes some projects extraordinarily successful there seems to be a common theme.  Ideas that come directly from employees are usually the best ideas. This highlights the importance of motivating employees to bring intelligent automation opportunities forward.  Let’s discuss the top methods for inspiring employees to contribute. Recognition Individuals feel good about contributing…
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How do I educate my internal customers about intelligent automation?

One of the key take-aways from Forester’s recent article “Ten Golden Rules For RPA Success” is that “RPA is easy to get into but hard to master, building your first bot is relatively simple but scaling an organization-wide RPA program is a whole different ballgame”.  In this blog article we will address one key success…
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What is RPA and is it Right for My Company?

“Robotic Process Automation is the technology that allows anyone today to configure computer software, or a “robot” to emulate and integrate the actions of a human interacting within digital systems to execute a business process. RPA robots utilize the user interface to capture data and manipulate applications just like humans do. They interpret, trigger responses,…
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