Category: Robotic Process Automation (RPA)

Intelligent Automation: Hyperautomation or Just Hype

Many terms describe the automation trend used by various organizations: Intelligent Automation, Cognitive Automation, Cognitive RPA, and even Hyperautomation. These are all variations on a theme, even if each source promoting them tries to distinguish them from each other. The bottom line is that Intelligent Automation is the combination of the process automation with some type of decision (inference) capability, typically Artificial Intelligence (AI). AI could be machine learning, deep learning, cognitive vision, etc. that infers a decision using data versus traditional programming. We will use Hyperautomation interchangeably with Intelligent Automation for practical purposes.

We explore how Intelligent Automation is achieved.

Task Capture and Task or Process Mining – A Primer

Often, when you hear about RPA, one of the first things that comes up is task capture and task or process mining. This blog will explain some of the differences and how they overlap. Why should I perform task capture or task or process mining? You need to build robots to automate tasks at an…
Read more

Why a COE and what roles should be included?

What is a Center of Excellence? A Center of Excellence (COE) is a discipline within an organization established to build out key procedures and expertise around a technology, process or application and to be effective at using them. From Wikipedia: “Within an organization, a center of excellence may refer to a group of people, a…
Read more

Leveraging Automation to Improve Compliance – KYC

Automation transforms businesses. By targeting manual, repetitive, and routine processes, automation lowers cycle time, and reduces errors. At the same time, it decreases the amount of human effort. Reducing errors also lowers cost by removing the time/effort to remediate human errors in the process. There are many areas in an enterprise that can benefit from automation. In the Financial Services industry, compliance and risk management presents a key area…
Read more

How do I motivate employees to bring intelligent automation ideas forward?

When considering what makes some projects extraordinarily successful there seems to be a common theme.  Ideas that come directly from employees are usually the best ideas. This highlights the importance of motivating employees to bring intelligent automation opportunities forward.  Let’s discuss the top methods for inspiring employees to contribute. Recognition Individuals feel good about contributing…
Read more

How do I educate my internal customers about intelligent automation?

One of the key take-aways from Forester’s recent article “Ten Golden Rules For RPA Success” is that “RPA is easy to get into but hard to master, building your first bot is relatively simple but scaling an organization-wide RPA program is a whole different ballgame”.  In this blog article we will address one key success…
Read more

I have a few bots, what now?

Congratulations! You just went live with your first RPA implementation. Unless it was part of an overall strategy, you might be wondering what to do next. Let’s quickly examine why many RPA efforts fail or never move beyond the science project phase: Less than optimal processes were selected for RPA implementation. Processes need to be…
Read more

Do I need a roadmap to implement intelligent automation?

Companies that begin intelligent automation projects (RPA) believe that the processes they are focused on should be able to improve overall costs, increase productivity, and are relatively simple to implement.    As a result, they believe that the project should be straight-forward, and they jump in and get started without defining a plan for the Intelligent…
Read more

Mitigating Transformation Risk with Executive Buy-in

Mitigating Transformation Risk with Executive Buy-in There is a lot of hype around Artificial Intelligence (AI), Robotic Process Automation (RPA), and related emerging technologies.   Unrealistic expectations, poor understanding, and internal resistance are just a few of the challenges we face.  And yet, there are methods for how we mitigate this risk.  We know that many…
Read more

How can I select the right processes for Robotic Process Automation (RPA)?

Identifying the right processes is critical to the success of any RPA project.  According automation market, the poor choice of a process for the initial pilot is the number one cause of implementation failures. In this article, we will provide guidance and advice to ensure your robotics process automation (RPA) journey is successful. What types…
Read more