Category: CIO

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An Executive Primer for Artificial Intelligence

One of the persistent challenges is poor executive understanding in what AI/ML can do. McKinsey’s “Global Survey: The State of AI in 2020” indicates “Respondents at AI high performers rate their C-suite as very effective more often than other respondents do. This article is an overview of AI for executives to gain a better understanding.

How do I identify and establish KPIs and measure ROI for the processes I automate

Measuring the performance of your Robotics Process Automation (RPA) deployment is a crucial part of determining its success.   Identifying and developing Key Performance Indicators (KPI’s) is a great mechanism to ensure that your project is on track and continues to deliver a successful outcome. Success can be very context specific.  In other words, success can…
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Intelligent Automation: Hyperautomation or Just Hype

Many terms describe the automation trend used by various organizations: Intelligent Automation, Cognitive Automation, Cognitive RPA, and even Hyperautomation. These are all variations on a theme, even if each source promoting them tries to distinguish them from each other. The bottom line is that Intelligent Automation is the combination of the process automation with some type of decision (inference) capability, typically Artificial Intelligence (AI). AI could be machine learning, deep learning, cognitive vision, etc. that infers a decision using data versus traditional programming. We will use Hyperautomation interchangeably with Intelligent Automation for practical purposes.

We explore how Intelligent Automation is achieved.

Why a COE and what roles should be included?

What is a Center of Excellence? A Center of Excellence (COE) is a discipline within an organization established to build out key procedures and expertise around a technology, process or application and to be effective at using them. From Wikipedia: “Within an organization, a center of excellence may refer to a group of people, a…
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How do I motivate employees to bring intelligent automation ideas forward?

When considering what makes some projects extraordinarily successful there seems to be a common theme.  Ideas that come directly from employees are usually the best ideas. This highlights the importance of motivating employees to bring intelligent automation opportunities forward.  Let’s discuss the top methods for inspiring employees to contribute. Recognition Individuals feel good about contributing…
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How do I educate my internal customers about intelligent automation?

One of the key take-aways from Forester’s recent article “Ten Golden Rules For RPA Success” is that “RPA is easy to get into but hard to master, building your first bot is relatively simple but scaling an organization-wide RPA program is a whole different ballgame”.  In this blog article we will address one key success…
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How Do I Get Started with Robotic Process Automation

Robotic Process Automation (RPA) is a digital technology that automates tasks in business processes.  RPA fits best in high volume, rule-based, and repetitive tasks. Often these tasks come in the form of data entry and migration tasks. RPA is especially useful when the interactions are with older, legacy applications. Most RPA works at the user…
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AIOps – The Future of IT Operations is AI

AI technologies are in the peak of their hype cycle. While there are certainly bold claims of what AI can do, it is not all hype, and it continues to find promise. Organizations are being swamped with data, and the challenge is in how to make use of all this data. One of the key…
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Process Automation as a Driver of Quality, Efficiency, and Lower Operational Cost

Intelligent Automation is the intersection of process automation, and artificial intelligence (AI) technologies. AI is all over the news and in many marketing communications. Often you see it also called, machine learning, cognitive technologies, or deep learning (a type of AI solution).  Regardless of the nomenclature, its primary value is in automation and making decisions.…
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