Author: Jack Dowling

Why a COE and what roles should be included?

What is a Center of Excellence? A Center of Excellence (COE) is a discipline within an organization established to build out key procedures and expertise around a technology, process or application and to be effective at using them. From Wikipedia: “Within an organization, a center of excellence may refer to a group of people, a…
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How do I educate my internal customers about intelligent automation?

One of the key take-aways from Forester’s recent article “Ten Golden Rules For RPA Success” is that “RPA is easy to get into but hard to master, building your first bot is relatively simple but scaling an organization-wide RPA program is a whole different ballgame”.  In this blog article we will address one key success…
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Should I do an RPA Proof of Concept?

We often hear the question, “Why do an RPA proof of concept (POC)? Doesn’t RPA work right out of the box?” Improving your chances for success Companies that do an RPA POC have a much better chance of achieving success in their RPA initiatives. The POC process lays the groundwork for a larger automation program…
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Why are companies struggling with Intelligent Automation?

Intelligent Automation, the combination of artificial intelligence and process automation, is posed to make a significant impact on business. Pick your favorite analyst or research report, and you’ll find that most executives agree that it has tremendous potential. Yet, the same reports indicate that companies are struggling to use these technologies. As we’ve talked with…
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